Terms and Conditions

Welcome to FloorHeating Supplies website terms and conditions. Please read this page carefully before placing your order. In using this website or by placing an order you are deemed to have read and agree to be bound by the terms and conditions below. Please also take some time to read our other policies such as the Privacy & Confidentiality policy set out below, and our returns policy.

Before placing your order; should have any queries relating to any of our policy’s or terms and conditions, please use the contact form provided on this site to address your concerns.

From time to our policy’s and terms may be subject to change, without notice to you. Changes will apply to any subsequent orders received.

Pricing and Payment Information

All prices are inclusive of VAT (where applicable) at the appropriate to the country of receipt, and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered and (if applicable) delivery charge (delivery on orders over the value of £200 are free of charge).

We only accept payments via PayPal and sage pay to increase your security when entering card details. Unfortunately, we are unable to accept cash or cheques and do not offer credit accounts. PayPal will charge your chosen method of payment once your order has been placed, once we are in receipt of payment for goods ordered, items will be dispatched. We will send you an email to confirm your order and dispatch.

Product Information

We make every effort to display all products as accurately as possible.

We make every effort to ensure that all details, descriptions and prices of our products appearing on the website are accurate at the time the when the relevant information was entered onto the system. We reserve the right to refuse orders where any inaccurate product information has been published, including prices.

Prices are subject to change without notice, and as mentioned prices are inclusive of VAT (where applicable). Goods are subject to availability. As there may sometimes be a delay between the time when the order is accepted, the stock position relating to some items may occasionally change. If an item ordered becomes temporarily out of stock we endeavour to notify you as soon as possible and provide you with accurate timescales as to when this item should be available for delivery. If this timescale is deemed unsatisfactory then we can arrange for the value of the item to be refunded.

Privacy & Confidentially Policy

FloorHeating Supplies strive to ensure that your privacy is protected at all times. Due to the nature of the business only authorised employees of the company on a need to know basis have access to customer details.

We work in line and adhere at all times to the ‘Data Protection Act 1998’ where applicable, and as such any information deemed private and confidential will not be divulged to any third party, other than our manufacturers/suppliers or partners. The only other event in which your information would be passed to other parties is if required to do so by appropriate authorities.

Customers have the right to request sight and copies of any information or record held by us, on the condition that we are given reasonable notice of such a request.

Customers are advised to retain receipts and or any other literature issued on relation to our services.

We can assure you that any information you provide us will not be sold, shared or rented to any other parties, for sales or marketing purposes; with the exception of our partner company, to offer installation services as advertised on our website. You can choose to opt out of this service by contacting us via the website.

Product Warranty

In the case of goods supplied by FloorHeating Supplies but not manufactured by it, FloorHeating Supplies liability shall be limited to such an extent that is shall not be liable for any loss or damage beyond that for which FloorHeating Supplies may be covered by the original manufacturer’s guarantee.

Design & Performance Warranty

In the case of Design and Specification supplied by FloorHeating Supplies, FloorHeating Supplies liability shall be limited to such an extent that is shall not be liable for any loss or damage beyond that for which FloorHeating Supplies may be covered by the original designer/specifier’s insurance. The original designer/specifier has obtained insurance in this respect and as such limits its liability to the policy and clauses supplied by the insurer.

Full details of manufacturer’s warranties and designer’s professional indemnity are available upon request.

Cancellation Policy

Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, and fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.

­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.


Like most interactive websites; FloorHeating Supplies company website (or ISP) uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this Website

Prior to our written consent it is strictly forbidden to create a link to any page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Should you wish to have permission to create a link to this site please feel free to contact us using the websites contact form.

Links from this Website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites; are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material.

Please be aware that we are not responsible for the privacy practises or content of these sites.

You should evaluate the security and trustworthiness of any other site connected to our website, or accessed to through our website yourself, before disclosing any information to them.

We encourage all users of the FloorHeating Supplies website, to be aware when they leave our site and to read the privacy statements of these sites.

FloorHeating Supplies, does not accept any responsibility for any loss or damage in whatever instance, however caused, resulting from your disclosure to third parties of any of your personal information.

Log Files

IP addresses are sometimes used to analyse trends, administer the site, track user’s movement and gather demographic information for aggregate use. IP addresses are not however, linked to any personally identifiable information.

Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our servers will automatically log standard access information such as; browser type, access times / open mail, URL requested and referral URL.

The above information is never shared with any third party and is solely used within the company on a need to know basis.

Any individually identifiable information related to this data will never be used in any way different to the above stated, without your explicit permission, unless instructed to do so by law.


For all queries and contact information please use the contact form provided on this website, and a member of the team will be in touch.

Should you require an email address for any necessary attachments to be forwarded to us please feel free to contact us with this request and a member of our team will be in touch as soon as possible. (We aim to respond to all queries within 24 hours)


By accessing this website (and using our services / buying our products) you consent to the above stated terms and conditions and to the exclusive jurisdiction of English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these Terms & Conditions and any Agreement, or failure exercise any option to terminate, shall not affect the validity of these Terms & Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

Leave a Reply

Your email address will not be published.